Frequently Asked Questions
Everything you need to know about your KommandoStore order.
How long does shipping typically take?
Orders are generally processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international transit times vary based on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for most items in original, unused condition. Please note that certain surplus or clearance items may be marked as final sale and are ineligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that customers are responsible for any import duties, taxes, or customs fees levied by their home country.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and various encrypted digital payment options for your security.
Are your surplus items authentic?
Absolutely. We pride ourselves on sourcing genuine military and industrial surplus. Each item is inspected for quality and authenticity before being listed on our store.